Support

How can we help?

Whether something is not working, you are setting Sayella up for a communicator, or you have a question about plans and billing, this is the right place. A human reads every message.

Email hello@sayella.com and we aim to reply within two working days.

Contact us

Email hello@sayella.com with as much detail as you can: the device you are using (for example iPhone or iPad), what you expected to happen, and what happened instead. Screenshots help. We aim to reply within two working days, usually sooner.

If your message is about a child's account, email us from the address the account was created with so we can verify you before discussing any data.

Quick answers

• Getting started: the How it works page walks through first set-up, choosing a board size and adding your first words.
• Access and screen readers: our accessibility statement covers VoiceOver and TalkBack, the switch scanning and auditory scanning coming soon, and how to report a barrier.
• Plans, the free tier and Lifetime: see pricing. Speech is never taken away if a subscription lapses: the app returns to local-only and every word still works.
• Your data: the privacy policy explains what we store and your rights, and you can export your vocabulary in an open format at any time from Settings.

Billing and refunds

Purchases are processed by the Apple App Store or Google Play, so refunds follow their processes: request a refund through your Apple or Google account for the purchase in question. If you are stuck, email us and we will point you to the right place.